CaptureOps is your integrated partner.
CaptureOps is the behind-the-scenes secret weapon for real estate photography and media businesses using the HDPhotoHub platform. While you create, shoot, and grow—we handle the operational details that slow you down.
- Client Support Team (US Based)
- Virtual Assistant Services
- Expert HDPhotoHub Platform Configuration
- And more…
We handle the chaos—platform setup, client communication, scheduling, and day-to-day operational support—so you can stay focused on creative work and business growth. From establishing a dedicated phone line, email ticketing system, and client-facing chat widget, to managing support requests and streamlining your operations, we make sure your business runs like a machine. Whether you’re launching a new HDPH account or supporting an expanding client base, we’ve got you covered.
How it works.
The CaptureOps product suite creates a complete operational engine for real estate media businesses. Ops builds and optimizes your HDPhotoHub setup, Ops+ manages your day-to-day client operations, and Ops+ Pro elevates your workflows with enhanced performance, quality control, and business-level customization.
1. Tell us your business needs
Schedule a 1 on 1 to discuss your goals, workflow challenges, and the level of support you want. We’ll assess your current setup and recommend the right tier for your business.
2. We build your tailored solution
From platform configuration to client communication systems, we design a custom operational framework built around how your business works.
3. Launch fast with confidence
We install, configure, and launch your new workflow—fast. You’ll get a fully supported operation ready to scale, serve clients, and run smoothly from day one.
Why CaptureOps?
Your brand, our team — seamless to your clients.
Scale Without the Stress
Need more capacity? We ramp quickly and adjust with your workload—whether you’re growing steady or spiking fast. No hiring delays. No scrambling. Just a support engine that expands with you.
Zero Hiring, Zero Training, Zero Overhead
You focus on your business; we handle the people.
We onboard, train, QA, coach, and manage the entire support operation for you—start to finish.
Consistent, High-Quality Client Interactions
Every call, message, or appointment reflects your brand standards.
Our team operates within your workflows, with your tone, so everything feels in-house to your clients.
Built for All Businesses Sizes
Whether you operate in one location or twenty, we create a unified support system that keeps every site aligned—no more fragmented processes, inconsistent coverage, or uneven client experience.
Transparent Operations, Full Visibility
We keep business owners fully in the loop with clear communication, real-time updates, and a transparent workflow they can trust.
Scalable Support for Growing Teams
From simple inbound management to full appointment coordination, we plug in as the support layer your business has been missing. As your volume grows, we’re already ready.
We are your dedicated Operations Partner.
CaptureOps is a dedicated operational partner to the HDPhotoHub platform, providing expert setup, support, and workflow management built specifically for real estate media teams. As an official HDPhotoHub Premier Partner, we extend the power of the platform with hands-on services that streamline operations and elevate the client experience.
CaptureOps — Your All-in-One Operations Partner for Media Businesses
CaptureOps provides real estate photography and media companies with the operational backbone they need to deliver outstanding client experiences and scale efficiently. Acting as a true extension of your team, we manage client support, daily operations, technical troubleshooting, onboarding, order coordination, and workflow optimization—so you can stay focused on growth while we take care of the rest.
Ops
Expert Account Setup & Optimization Services
Full service support building your operational foundation.
Ops ensures your HDPhotoHub account is professionally configured and fully optimized, whether you’re launching a new setup or enhancing an existing one.
New Account Setup
- Custom configuration aligned to your workflow
- Streamlined team onboarding
- Optimized system settings for efficiency and consistency
- Support for individual creators, growing teams, and multi-location operations
Existing Account Updates
- Package creation & updates
- Photographer setup & permissions
- Office packages, tiered pricing, and promotions
- Add-ons, upsells, and shopping cart optimization
- Workflow enhancements aligned to your goals
Result: A finely tuned, efficient HDPhotoHub account that supports your business today and scales with you tomorrow.
Ops+
Front-Line Client Support & Daily Operations
Your fully managed customer support and operations team.
Ops ensures your HDPhotoHub account is professionally configured and fully optimized, whether you’re launching a new setup or enhancing an existing one.
What We Handle:
- Client onboarding & training
- Order placement & scheduling coordination
- Technical troubleshooting (uploads, downloads, access issues, broken links)
- HDPH marketing support (property websites, flyers, MLS syndication)
- Billing inquiries, payments, refunds, and subscription assistance
- Photographer & vendor coordination
- Simple product tasks (domain registrations, activations)
- Account audits, follow-ups, and quality checks
- Real-time communication and full transparency
Result: Seamless, professional client experiences with zero missed messages and no operational bottlenecks.
Ops+Pro
Advanced, Customizable Operational Support
Premium enhancements tailored to your business.
Ops+Pro includes all Ops+ services and adds customizable operational upgrades designed for higher-volume or fast-scaling businesses. Services are flexible and adapt to fit your specific needs.
Examples of Possible Enhancements:
- Daily delivery workflows with built-in quality control
- Priority response handling or accelerated turnaround expectations
- Advanced workflow configuration or specialized process design
- Customized procedures for project management or media delivery
- Business-specific communication protocols
- Additional Ops+Pro-style capabilities added as needed
Result: A high-performance operational tier that adapts to your business, providing elevated service quality, tighter workflow control, and customized support as you scale.
CaptureOps allows you to focus on growth and creativity.
At CaptureOps, we believe your time should be spent on creativity, growth, and client relationships—not on administrative tasks, support requests, or operational bottlenecks.
That’s why we offer flexible service tiers—Ops, Ops+, and Ops+Pro—designed to meet businesses at every stage, from new account setup to fully managed day-to-day operations and advanced custom workflows.
Whether you’re a solo creator or a multi-location studio, we deliver the structure, support, and reliability you need to run a professional, scalable operation with confidence. Focus on growth—we’ll handle the rest.
Contact us.
Not ready for a 1-on-1 quite yet? Reach out with any questions.